Which algorithm to use for efficient resource assignment?Artificial Neural Networks and Efficient Parameter OptimizationWhich Algorithm or combination of Algorithms to use to develop supervised Video Event detection?Which classifier should I use for sparse boolean features?Which algorithm should I use for this use cases?Name of this algorithm for supervised cluster assignmentArchitecture for Machine Learning resource managementWhich algorithm to use for predicting late deliveries at warehouse?Which supervised learning algorithm to classify customers buying itemsHow to decide which forecasting model to use?What algorithm to use
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Which algorithm to use for efficient resource assignment?
Artificial Neural Networks and Efficient Parameter OptimizationWhich Algorithm or combination of Algorithms to use to develop supervised Video Event detection?Which classifier should I use for sparse boolean features?Which algorithm should I use for this use cases?Name of this algorithm for supervised cluster assignmentArchitecture for Machine Learning resource managementWhich algorithm to use for predicting late deliveries at warehouse?Which supervised learning algorithm to classify customers buying itemsHow to decide which forecasting model to use?What algorithm to use
$begingroup$
I am a starter in ML. So pardon me if the question is naive.
We have a Project Management tool where users can create a ticket and assign it to others. This is just one part of the tool but we are trying to automate assignment of ticket to people. Based on the history, i am trying to suggest who should the creator assign the ticket to so that the ticket is closed without any delay, minimal risk etc.. While i have the features/variables ready, I am having a hard time trying to find which algorithm or method to use.
Appreciate the help. Thx.
machine-learning supervised-learning prediction
asked Apr 7 at 6:56
mlstartermlstarter
162
$endgroup$
add a comment |
$begingroup$
I am a starter in ML. So pardon me if the question is naive.
We have a Project Management tool where users can create a ticket and assign it to others. This is just one part of the tool but we are trying to automate assignment of ticket to people. Based on the history, i am trying to suggest who should the creator assign the ticket to so that the ticket is closed without any delay, minimal risk etc.. While i have the features/variables ready, I am having a hard time trying to find which algorithm or method to use.
Appreciate the help. Thx.
machine-learning supervised-learning prediction
asked Apr 7 at 6:56
mlstartermlstarter
162
$endgroup$
$begingroup$
I guess the best thing that I've seen for resource management is dynamic programming which is widely used in different operating systems.
$endgroup$
– Vaalizaadeh
Apr 7 at 9:17
$begingroup$
Is any of the feature based on text (such as ticket title / description)? Do you have access to historical performance of resources ?
$endgroup$
– Shamit Verma
Apr 8 at 6:36
$begingroup$
@ShamitVerma, Not title per se, but they are based on "Category" of the ticket. And, yes, i have access to the historical performance.
$endgroup$
– mlstarter
Apr 12 at 8:54
add a comment |
$begingroup$
I am a starter in ML. So pardon me if the question is naive.
We have a Project Management tool where users can create a ticket and assign it to others. This is just one part of the tool but we are trying to automate assignment of ticket to people. Based on the history, i am trying to suggest who should the creator assign the ticket to so that the ticket is closed without any delay, minimal risk etc.. While i have the features/variables ready, I am having a hard time trying to find which algorithm or method to use.
Appreciate the help. Thx.
machine-learning supervised-learning prediction
asked Apr 7 at 6:56
mlstartermlstarter
162
$endgroup$
I am a starter in ML. So pardon me if the question is naive.
We have a Project Management tool where users can create a ticket and assign it to others. This is just one part of the tool but we are trying to automate assignment of ticket to people. Based on the history, i am trying to suggest who should the creator assign the ticket to so that the ticket is closed without any delay, minimal risk etc.. While i have the features/variables ready, I am having a hard time trying to find which algorithm or method to use.
Appreciate the help. Thx.
machine-learning supervised-learning prediction
machine-learning supervised-learning prediction
asked Apr 7 at 6:56
mlstartermlstarter
162
asked Apr 7 at 6:56
mlstartermlstarter
162
edited Apr 7 at 17:11
mlstarter
asked Apr 7 at 6:56
mlstartermlstarter
162
asked Apr 7 at 6:56
mlstartermlstarter
162
asked Apr 7 at 6:56
mlstartermlstarter
162
162
$begingroup$
I guess the best thing that I've seen for resource management is dynamic programming which is widely used in different operating systems.
$endgroup$
– Vaalizaadeh
Apr 7 at 9:17
$begingroup$
Is any of the feature based on text (such as ticket title / description)? Do you have access to historical performance of resources ?
$endgroup$
– Shamit Verma
Apr 8 at 6:36
$begingroup$
@ShamitVerma, Not title per se, but they are based on "Category" of the ticket. And, yes, i have access to the historical performance.
$endgroup$
– mlstarter
Apr 12 at 8:54
add a comment |
$begingroup$
I guess the best thing that I've seen for resource management is dynamic programming which is widely used in different operating systems.
$endgroup$
– Vaalizaadeh
Apr 7 at 9:17
$begingroup$
Is any of the feature based on text (such as ticket title / description)? Do you have access to historical performance of resources ?
$endgroup$
– Shamit Verma
Apr 8 at 6:36
$begingroup$
@ShamitVerma, Not title per se, but they are based on "Category" of the ticket. And, yes, i have access to the historical performance.
$endgroup$
– mlstarter
Apr 12 at 8:54
$begingroup$
I guess the best thing that I've seen for resource management is dynamic programming which is widely used in different operating systems.
$endgroup$
– Vaalizaadeh
Apr 7 at 9:17
$begingroup$
I guess the best thing that I've seen for resource management is dynamic programming which is widely used in different operating systems.
$endgroup$
– Vaalizaadeh
Apr 7 at 9:17
$begingroup$
Is any of the feature based on text (such as ticket title / description)? Do you have access to historical performance of resources ?
$endgroup$
– Shamit Verma
Apr 8 at 6:36
$begingroup$
Is any of the feature based on text (such as ticket title / description)? Do you have access to historical performance of resources ?
$endgroup$
– Shamit Verma
Apr 8 at 6:36
$begingroup$
@ShamitVerma, Not title per se, but they are based on "Category" of the ticket. And, yes, i have access to the historical performance.
$endgroup$
– mlstarter
Apr 12 at 8:54
$begingroup$
@ShamitVerma, Not title per se, but they are based on "Category" of the ticket. And, yes, i have access to the historical performance.
$endgroup$
– mlstarter
Apr 12 at 8:54
add a comment |
3 Answers
3
active
oldest
votes
$begingroup$
For the most part, this probably doesn't need a ML solution. Instead it'll probably be based on assigning rules based on business logic. For example, If the Customer is from a certain country, assign +5 points. Then the tickets are assigned out based on that.
This way, it captures a lot of information and goals you're wanting to achieve as business.
If you wanted to go down the ML route, my hunch is a model such as RandomForest or a tree based solution would be helpful as they're relatively explainable. At least as a starting point.
Uber Engineering team talk about how they prioritize their tickets here, which is an interesting read.
answered Apr 18 at 0:46
James CJames C
465
$endgroup$
add a comment |
$begingroup$
The technical problem you are addressing is called Resource-Constrained Project Scheduling Problem which has exact solution in exponential time.
The latter means that there is no easy way to solve the problem. The solution you have in hand are constructive algorithms which assign a task based on rules which are easy to measure, as an example: "Person A is free of tasks and has knowledge in Python, let's assign him to that Python Project".
answered Apr 18 at 2:15
Juan Esteban de la CalleJuan Esteban de la Calle
76422
$endgroup$
add a comment |
$begingroup$
You can formulate this as a classification problem. Then use some classification algorithm. Each person that can be assigned a ticket becomes a class.
You can have features like is this person expert in this type of tickets, how quickly this person has solved tickets in the past, how many tickets he is working on right now etc.
That should get you started. Good luck!
answered Apr 18 at 3:33
Pratik DeogharePratik Deoghare
1614
$endgroup$
add a comment |
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3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
$begingroup$
For the most part, this probably doesn't need a ML solution. Instead it'll probably be based on assigning rules based on business logic. For example, If the Customer is from a certain country, assign +5 points. Then the tickets are assigned out based on that.
This way, it captures a lot of information and goals you're wanting to achieve as business.
If you wanted to go down the ML route, my hunch is a model such as RandomForest or a tree based solution would be helpful as they're relatively explainable. At least as a starting point.
Uber Engineering team talk about how they prioritize their tickets here, which is an interesting read.
answered Apr 18 at 0:46
James CJames C
465
$endgroup$
add a comment |
$begingroup$
For the most part, this probably doesn't need a ML solution. Instead it'll probably be based on assigning rules based on business logic. For example, If the Customer is from a certain country, assign +5 points. Then the tickets are assigned out based on that.
This way, it captures a lot of information and goals you're wanting to achieve as business.
If you wanted to go down the ML route, my hunch is a model such as RandomForest or a tree based solution would be helpful as they're relatively explainable. At least as a starting point.
Uber Engineering team talk about how they prioritize their tickets here, which is an interesting read.
answered Apr 18 at 0:46
James CJames C
465
$endgroup$
add a comment |
$begingroup$
For the most part, this probably doesn't need a ML solution. Instead it'll probably be based on assigning rules based on business logic. For example, If the Customer is from a certain country, assign +5 points. Then the tickets are assigned out based on that.
This way, it captures a lot of information and goals you're wanting to achieve as business.
If you wanted to go down the ML route, my hunch is a model such as RandomForest or a tree based solution would be helpful as they're relatively explainable. At least as a starting point.
Uber Engineering team talk about how they prioritize their tickets here, which is an interesting read.
answered Apr 18 at 0:46
James CJames C
465
$endgroup$
For the most part, this probably doesn't need a ML solution. Instead it'll probably be based on assigning rules based on business logic. For example, If the Customer is from a certain country, assign +5 points. Then the tickets are assigned out based on that.
This way, it captures a lot of information and goals you're wanting to achieve as business.
If you wanted to go down the ML route, my hunch is a model such as RandomForest or a tree based solution would be helpful as they're relatively explainable. At least as a starting point.
Uber Engineering team talk about how they prioritize their tickets here, which is an interesting read.
answered Apr 18 at 0:46
James CJames C
465
answered Apr 18 at 0:46
James CJames C
465
answered Apr 18 at 0:46
James CJames C
465
answered Apr 18 at 0:46
James CJames C
465
465
add a comment |
add a comment |
$begingroup$
The technical problem you are addressing is called Resource-Constrained Project Scheduling Problem which has exact solution in exponential time.
The latter means that there is no easy way to solve the problem. The solution you have in hand are constructive algorithms which assign a task based on rules which are easy to measure, as an example: "Person A is free of tasks and has knowledge in Python, let's assign him to that Python Project".
answered Apr 18 at 2:15
Juan Esteban de la CalleJuan Esteban de la Calle
76422
$endgroup$
add a comment |
$begingroup$
The technical problem you are addressing is called Resource-Constrained Project Scheduling Problem which has exact solution in exponential time.
The latter means that there is no easy way to solve the problem. The solution you have in hand are constructive algorithms which assign a task based on rules which are easy to measure, as an example: "Person A is free of tasks and has knowledge in Python, let's assign him to that Python Project".
answered Apr 18 at 2:15
Juan Esteban de la CalleJuan Esteban de la Calle
76422
$endgroup$
add a comment |
$begingroup$
The technical problem you are addressing is called Resource-Constrained Project Scheduling Problem which has exact solution in exponential time.
The latter means that there is no easy way to solve the problem. The solution you have in hand are constructive algorithms which assign a task based on rules which are easy to measure, as an example: "Person A is free of tasks and has knowledge in Python, let's assign him to that Python Project".
answered Apr 18 at 2:15
Juan Esteban de la CalleJuan Esteban de la Calle
76422
$endgroup$
The technical problem you are addressing is called Resource-Constrained Project Scheduling Problem which has exact solution in exponential time.
The latter means that there is no easy way to solve the problem. The solution you have in hand are constructive algorithms which assign a task based on rules which are easy to measure, as an example: "Person A is free of tasks and has knowledge in Python, let's assign him to that Python Project".
answered Apr 18 at 2:15
Juan Esteban de la CalleJuan Esteban de la Calle
76422
answered Apr 18 at 2:15
Juan Esteban de la CalleJuan Esteban de la Calle
76422
answered Apr 18 at 2:15
Juan Esteban de la CalleJuan Esteban de la Calle
76422
answered Apr 18 at 2:15
Juan Esteban de la CalleJuan Esteban de la Calle
76422
76422
add a comment |
add a comment |
$begingroup$
You can formulate this as a classification problem. Then use some classification algorithm. Each person that can be assigned a ticket becomes a class.
You can have features like is this person expert in this type of tickets, how quickly this person has solved tickets in the past, how many tickets he is working on right now etc.
That should get you started. Good luck!
answered Apr 18 at 3:33
Pratik DeogharePratik Deoghare
1614
$endgroup$
add a comment |
$begingroup$
You can formulate this as a classification problem. Then use some classification algorithm. Each person that can be assigned a ticket becomes a class.
You can have features like is this person expert in this type of tickets, how quickly this person has solved tickets in the past, how many tickets he is working on right now etc.
That should get you started. Good luck!
answered Apr 18 at 3:33
Pratik DeogharePratik Deoghare
1614
$endgroup$
add a comment |
$begingroup$
You can formulate this as a classification problem. Then use some classification algorithm. Each person that can be assigned a ticket becomes a class.
You can have features like is this person expert in this type of tickets, how quickly this person has solved tickets in the past, how many tickets he is working on right now etc.
That should get you started. Good luck!
answered Apr 18 at 3:33
Pratik DeogharePratik Deoghare
1614
$endgroup$
You can formulate this as a classification problem. Then use some classification algorithm. Each person that can be assigned a ticket becomes a class.
You can have features like is this person expert in this type of tickets, how quickly this person has solved tickets in the past, how many tickets he is working on right now etc.
That should get you started. Good luck!
answered Apr 18 at 3:33
Pratik DeogharePratik Deoghare
1614
answered Apr 18 at 3:33
Pratik DeogharePratik Deoghare
1614
answered Apr 18 at 3:33
Pratik DeogharePratik Deoghare
1614
answered Apr 18 at 3:33
Pratik DeogharePratik Deoghare
1614
1614
add a comment |
add a comment |
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$begingroup$
I guess the best thing that I've seen for resource management is dynamic programming which is widely used in different operating systems.
$endgroup$
– Vaalizaadeh
Apr 7 at 9:17
$begingroup$
Is any of the feature based on text (such as ticket title / description)? Do you have access to historical performance of resources ?
$endgroup$
– Shamit Verma
Apr 8 at 6:36
$begingroup$
@ShamitVerma, Not title per se, but they are based on "Category" of the ticket. And, yes, i have access to the historical performance.
$endgroup$
– mlstarter
Apr 12 at 8:54