I'm in charge of equipment buying but no one's ever happy with what I choose. How to fix this?
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Modern Day Chaucer
I'm in charge of equipment buying but no one's ever happy with what I choose. How to fix this?
I have several hats at work - I'm primarily a software developer but I also have to do Linux sysadmin, Windows sysadmin, tech support (like changing printer ink, plugging in cables for people, etc), and new computer equipment.
Recently I managed to convince my boss to get new keyboards and mice for everyone, since most of our current fleet had had 4-5 owners and were disgusting and/or broken. I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics.
No one's a fan of any of this. People keep coming in to complain about how their keyboard doesn't have a calculator key anymore or that the mouse click isn't what they like. My boss especially is mad about this. He says it was immature and unprofessional of me to have this outcome, but I don't know how I could have prevented it. Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?
unprofessional-behavior tech-support
|
show 1 more comment
I have several hats at work - I'm primarily a software developer but I also have to do Linux sysadmin, Windows sysadmin, tech support (like changing printer ink, plugging in cables for people, etc), and new computer equipment.
Recently I managed to convince my boss to get new keyboards and mice for everyone, since most of our current fleet had had 4-5 owners and were disgusting and/or broken. I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics.
No one's a fan of any of this. People keep coming in to complain about how their keyboard doesn't have a calculator key anymore or that the mouse click isn't what they like. My boss especially is mad about this. He says it was immature and unprofessional of me to have this outcome, but I don't know how I could have prevented it. Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?
unprofessional-behavior tech-support
how is it immature on your part that people are complaining? Did you choose novelty or otherwise silly keyboards and mice?
– jesse
46 mins ago
3
Why did you not ask people what they liked or preferred and then come to a consensus about what to purchase? Your boss sounds a bit immature... and unreasonable. The obvious fix is to return them. Why your boss won't allow that is beyond explanation.
– joeqwerty
45 mins ago
2
This is the reason why Office Admin is an actual job.
– rath
38 mins ago
1
"I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics." - did you not ask the actual users of these keyboards and mice what they would prefer? " I don't know how I could have prevented it. " - you could have solicited input from your users. You could have even ordered exactly what each individual preferred.
– Joe Strazzere
31 mins ago
"Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?" - you have to ask your boss to interpret that phrase for you. We would just be guessing.
– Joe Strazzere
27 mins ago
|
show 1 more comment
I have several hats at work - I'm primarily a software developer but I also have to do Linux sysadmin, Windows sysadmin, tech support (like changing printer ink, plugging in cables for people, etc), and new computer equipment.
Recently I managed to convince my boss to get new keyboards and mice for everyone, since most of our current fleet had had 4-5 owners and were disgusting and/or broken. I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics.
No one's a fan of any of this. People keep coming in to complain about how their keyboard doesn't have a calculator key anymore or that the mouse click isn't what they like. My boss especially is mad about this. He says it was immature and unprofessional of me to have this outcome, but I don't know how I could have prevented it. Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?
unprofessional-behavior tech-support
I have several hats at work - I'm primarily a software developer but I also have to do Linux sysadmin, Windows sysadmin, tech support (like changing printer ink, plugging in cables for people, etc), and new computer equipment.
Recently I managed to convince my boss to get new keyboards and mice for everyone, since most of our current fleet had had 4-5 owners and were disgusting and/or broken. I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics.
No one's a fan of any of this. People keep coming in to complain about how their keyboard doesn't have a calculator key anymore or that the mouse click isn't what they like. My boss especially is mad about this. He says it was immature and unprofessional of me to have this outcome, but I don't know how I could have prevented it. Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?
unprofessional-behavior tech-support
unprofessional-behavior tech-support
edited 35 mins ago
asked 51 mins ago
user101937
how is it immature on your part that people are complaining? Did you choose novelty or otherwise silly keyboards and mice?
– jesse
46 mins ago
3
Why did you not ask people what they liked or preferred and then come to a consensus about what to purchase? Your boss sounds a bit immature... and unreasonable. The obvious fix is to return them. Why your boss won't allow that is beyond explanation.
– joeqwerty
45 mins ago
2
This is the reason why Office Admin is an actual job.
– rath
38 mins ago
1
"I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics." - did you not ask the actual users of these keyboards and mice what they would prefer? " I don't know how I could have prevented it. " - you could have solicited input from your users. You could have even ordered exactly what each individual preferred.
– Joe Strazzere
31 mins ago
"Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?" - you have to ask your boss to interpret that phrase for you. We would just be guessing.
– Joe Strazzere
27 mins ago
|
show 1 more comment
how is it immature on your part that people are complaining? Did you choose novelty or otherwise silly keyboards and mice?
– jesse
46 mins ago
3
Why did you not ask people what they liked or preferred and then come to a consensus about what to purchase? Your boss sounds a bit immature... and unreasonable. The obvious fix is to return them. Why your boss won't allow that is beyond explanation.
– joeqwerty
45 mins ago
2
This is the reason why Office Admin is an actual job.
– rath
38 mins ago
1
"I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics." - did you not ask the actual users of these keyboards and mice what they would prefer? " I don't know how I could have prevented it. " - you could have solicited input from your users. You could have even ordered exactly what each individual preferred.
– Joe Strazzere
31 mins ago
"Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?" - you have to ask your boss to interpret that phrase for you. We would just be guessing.
– Joe Strazzere
27 mins ago
how is it immature on your part that people are complaining? Did you choose novelty or otherwise silly keyboards and mice?
– jesse
46 mins ago
how is it immature on your part that people are complaining? Did you choose novelty or otherwise silly keyboards and mice?
– jesse
46 mins ago
3
3
Why did you not ask people what they liked or preferred and then come to a consensus about what to purchase? Your boss sounds a bit immature... and unreasonable. The obvious fix is to return them. Why your boss won't allow that is beyond explanation.
– joeqwerty
45 mins ago
Why did you not ask people what they liked or preferred and then come to a consensus about what to purchase? Your boss sounds a bit immature... and unreasonable. The obvious fix is to return them. Why your boss won't allow that is beyond explanation.
– joeqwerty
45 mins ago
2
2
This is the reason why Office Admin is an actual job.
– rath
38 mins ago
This is the reason why Office Admin is an actual job.
– rath
38 mins ago
1
1
"I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics." - did you not ask the actual users of these keyboards and mice what they would prefer? " I don't know how I could have prevented it. " - you could have solicited input from your users. You could have even ordered exactly what each individual preferred.
– Joe Strazzere
31 mins ago
"I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics." - did you not ask the actual users of these keyboards and mice what they would prefer? " I don't know how I could have prevented it. " - you could have solicited input from your users. You could have even ordered exactly what each individual preferred.
– Joe Strazzere
31 mins ago
"Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?" - you have to ask your boss to interpret that phrase for you. We would just be guessing.
– Joe Strazzere
27 mins ago
"Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?" - you have to ask your boss to interpret that phrase for you. We would just be guessing.
– Joe Strazzere
27 mins ago
|
show 1 more comment
3 Answers
3
active
oldest
votes
Amazon should allow for returns. Box them up and send them back.
Before you order new, ask your boss for specific requirements, or ask your teammates for suggestions of what they'd like, then clear the purchase with your boss.
answered 39 mins ago
KeithKeith
1,6231311
Good answer. If the workplace is fractious enough, it might be better to present a set of options and allow people to vote/submit comments on them rather than letting everyone submit any products they want (though that can also work).
– Upper_Case
12 mins ago
add a comment |
It may be too late this time, but the expenditure per employee is small in terms of their happiness and productivity, so a do-over is probably of net benefit to the business.
Perhaps a reasonable budget can be set and each person allowed to make their own choice - subject to some rules about allowed/disallowed categories or requirements.
If you end up needing to make another fleet purchase, it would be wise to buy one set and pass it around the office for evaluation before you buy a bunch of them.
answered 35 mins ago
Chris StrattonChris Stratton
722610
add a comment |
Preparation: Tell your colleagues you'll be placing a new order. Send everything back to Amazon (I hope you're using a company account for this) unless someone wants to keep their stuff.
- Get a budget for each peripheral.
- Select devices that fit the budget. Allow people to give suggestions, as long as they have desirable properties (ie. Fulfilled by Amazon or Returns policy).
- Send out a form and ask everyone to fill it in by X date (2 weeks is fair and reasonable).
- Remind people 2-3 days before deadline. Make allowances for sick people and let them order later.
- Place the order with everyone's preference.
answered 34 mins ago
rathrath
20.9k1462103
add a comment |
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3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
Amazon should allow for returns. Box them up and send them back.
Before you order new, ask your boss for specific requirements, or ask your teammates for suggestions of what they'd like, then clear the purchase with your boss.
answered 39 mins ago
KeithKeith
1,6231311
Good answer. If the workplace is fractious enough, it might be better to present a set of options and allow people to vote/submit comments on them rather than letting everyone submit any products they want (though that can also work).
– Upper_Case
12 mins ago
add a comment |
Amazon should allow for returns. Box them up and send them back.
Before you order new, ask your boss for specific requirements, or ask your teammates for suggestions of what they'd like, then clear the purchase with your boss.
answered 39 mins ago
KeithKeith
1,6231311
Good answer. If the workplace is fractious enough, it might be better to present a set of options and allow people to vote/submit comments on them rather than letting everyone submit any products they want (though that can also work).
– Upper_Case
12 mins ago
add a comment |
Amazon should allow for returns. Box them up and send them back.
Before you order new, ask your boss for specific requirements, or ask your teammates for suggestions of what they'd like, then clear the purchase with your boss.
answered 39 mins ago
KeithKeith
1,6231311
Amazon should allow for returns. Box them up and send them back.
Before you order new, ask your boss for specific requirements, or ask your teammates for suggestions of what they'd like, then clear the purchase with your boss.
answered 39 mins ago
KeithKeith
1,6231311
answered 39 mins ago
KeithKeith
1,6231311
answered 39 mins ago
KeithKeith
1,6231311
answered 39 mins ago
KeithKeith
1,6231311
1,6231311
Good answer. If the workplace is fractious enough, it might be better to present a set of options and allow people to vote/submit comments on them rather than letting everyone submit any products they want (though that can also work).
– Upper_Case
12 mins ago
add a comment |
Good answer. If the workplace is fractious enough, it might be better to present a set of options and allow people to vote/submit comments on them rather than letting everyone submit any products they want (though that can also work).
– Upper_Case
12 mins ago
Good answer. If the workplace is fractious enough, it might be better to present a set of options and allow people to vote/submit comments on them rather than letting everyone submit any products they want (though that can also work).
– Upper_Case
12 mins ago
Good answer. If the workplace is fractious enough, it might be better to present a set of options and allow people to vote/submit comments on them rather than letting everyone submit any products they want (though that can also work).
– Upper_Case
12 mins ago
add a comment |
It may be too late this time, but the expenditure per employee is small in terms of their happiness and productivity, so a do-over is probably of net benefit to the business.
Perhaps a reasonable budget can be set and each person allowed to make their own choice - subject to some rules about allowed/disallowed categories or requirements.
If you end up needing to make another fleet purchase, it would be wise to buy one set and pass it around the office for evaluation before you buy a bunch of them.
answered 35 mins ago
Chris StrattonChris Stratton
722610
add a comment |
It may be too late this time, but the expenditure per employee is small in terms of their happiness and productivity, so a do-over is probably of net benefit to the business.
Perhaps a reasonable budget can be set and each person allowed to make their own choice - subject to some rules about allowed/disallowed categories or requirements.
If you end up needing to make another fleet purchase, it would be wise to buy one set and pass it around the office for evaluation before you buy a bunch of them.
answered 35 mins ago
Chris StrattonChris Stratton
722610
add a comment |
It may be too late this time, but the expenditure per employee is small in terms of their happiness and productivity, so a do-over is probably of net benefit to the business.
Perhaps a reasonable budget can be set and each person allowed to make their own choice - subject to some rules about allowed/disallowed categories or requirements.
If you end up needing to make another fleet purchase, it would be wise to buy one set and pass it around the office for evaluation before you buy a bunch of them.
answered 35 mins ago
Chris StrattonChris Stratton
722610
It may be too late this time, but the expenditure per employee is small in terms of their happiness and productivity, so a do-over is probably of net benefit to the business.
Perhaps a reasonable budget can be set and each person allowed to make their own choice - subject to some rules about allowed/disallowed categories or requirements.
If you end up needing to make another fleet purchase, it would be wise to buy one set and pass it around the office for evaluation before you buy a bunch of them.
answered 35 mins ago
Chris StrattonChris Stratton
722610
answered 35 mins ago
Chris StrattonChris Stratton
722610
answered 35 mins ago
Chris StrattonChris Stratton
722610
answered 35 mins ago
Chris StrattonChris Stratton
722610
722610
add a comment |
add a comment |
Preparation: Tell your colleagues you'll be placing a new order. Send everything back to Amazon (I hope you're using a company account for this) unless someone wants to keep their stuff.
- Get a budget for each peripheral.
- Select devices that fit the budget. Allow people to give suggestions, as long as they have desirable properties (ie. Fulfilled by Amazon or Returns policy).
- Send out a form and ask everyone to fill it in by X date (2 weeks is fair and reasonable).
- Remind people 2-3 days before deadline. Make allowances for sick people and let them order later.
- Place the order with everyone's preference.
answered 34 mins ago
rathrath
20.9k1462103
add a comment |
Preparation: Tell your colleagues you'll be placing a new order. Send everything back to Amazon (I hope you're using a company account for this) unless someone wants to keep their stuff.
- Get a budget for each peripheral.
- Select devices that fit the budget. Allow people to give suggestions, as long as they have desirable properties (ie. Fulfilled by Amazon or Returns policy).
- Send out a form and ask everyone to fill it in by X date (2 weeks is fair and reasonable).
- Remind people 2-3 days before deadline. Make allowances for sick people and let them order later.
- Place the order with everyone's preference.
answered 34 mins ago
rathrath
20.9k1462103
add a comment |
Preparation: Tell your colleagues you'll be placing a new order. Send everything back to Amazon (I hope you're using a company account for this) unless someone wants to keep their stuff.
- Get a budget for each peripheral.
- Select devices that fit the budget. Allow people to give suggestions, as long as they have desirable properties (ie. Fulfilled by Amazon or Returns policy).
- Send out a form and ask everyone to fill it in by X date (2 weeks is fair and reasonable).
- Remind people 2-3 days before deadline. Make allowances for sick people and let them order later.
- Place the order with everyone's preference.
answered 34 mins ago
rathrath
20.9k1462103
Preparation: Tell your colleagues you'll be placing a new order. Send everything back to Amazon (I hope you're using a company account for this) unless someone wants to keep their stuff.
- Get a budget for each peripheral.
- Select devices that fit the budget. Allow people to give suggestions, as long as they have desirable properties (ie. Fulfilled by Amazon or Returns policy).
- Send out a form and ask everyone to fill it in by X date (2 weeks is fair and reasonable).
- Remind people 2-3 days before deadline. Make allowances for sick people and let them order later.
- Place the order with everyone's preference.
answered 34 mins ago
rathrath
20.9k1462103
answered 34 mins ago
rathrath
20.9k1462103
answered 34 mins ago
rathrath
20.9k1462103
answered 34 mins ago
rathrath
20.9k1462103
20.9k1462103
add a comment |
add a comment |
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how is it immature on your part that people are complaining? Did you choose novelty or otherwise silly keyboards and mice?
– jesse
46 mins ago
3
Why did you not ask people what they liked or preferred and then come to a consensus about what to purchase? Your boss sounds a bit immature... and unreasonable. The obvious fix is to return them. Why your boss won't allow that is beyond explanation.
– joeqwerty
45 mins ago
2
This is the reason why Office Admin is an actual job.
– rath
38 mins ago
1
"I picked a decently well-reviewed keyboard/mouse set from Amazon with what seemed to be good ergonomics." - did you not ask the actual users of these keyboards and mice what they would prefer? " I don't know how I could have prevented it. " - you could have solicited input from your users. You could have even ordered exactly what each individual preferred.
– Joe Strazzere
31 mins ago
"Most people have gone back to their old keyboard and mouse and my boss won't approve returning them, he just says "you need to fix this". How could I go about fixing this?" - you have to ask your boss to interpret that phrase for you. We would just be guessing.
– Joe Strazzere
27 mins ago